You expect Adpoint to function as intended, to the highest standards. And, so do we. To meet those expectations, our professional support teams stand ready to troubleshoot and resolve any issues that may arise, quickly and effectively.
Your Lineup support team is introduced to you early in your implementation and then works closely with you during the final phases to ensure a smooth transition. This process is backed by complete documentation, system checks, and regular service reviews.
Ongoing Lineup support is comprehensive, and you benefit from being able to call upon the support of the people who built and maintain Adpoint, and the experts who implemented your system, bringing their unparalleled knowledge of your Adpoint solution, and your business processes.
Lineup Support is one part of our comprehensive Customer Success model, which combines traditional account management and technical support, with specialist subject matter expertise in how to get the best out of your Adpoint system. The Customer Success Team work seamlessly to understand your changing needs, support your system, and keep you informed of the new features and benefits that we introduce to Adpoint in every release.